Domain 01
Guest communication
Guest communication is every contact between your house and your guest: the confirmation after the booking, the question just before arrival, the message that follows the stay. We take over the drafting of it. Your team gives it the final touch, in the tone that makes your house recognisable.
What we take over
The work that piles up, or takes time the guest does not see.
- Messages before arrival
- From the confirmation to the practical tips just before arrival. Every message matches what the guest booked and the tone of your house.
- Upselling at the right moment
- A suite, a dinner, a late departure: the offer arrives when the guest is open to it, instead of as a standard email to everyone.
- Following up on reviews
- After the stay, the right question comes at the right moment. Satisfied guests are invited to leave a review, complaints reach your team first.
- Personalised email handling
- Every draft reply is written from the guest profile and the earlier correspondence. Your staff member approves and sends it, or edits it.
How this feels in your house
It is a quarter to eight. A guest arriving this afternoon asked late last night whether a cot could be put in the room.
The reply is already waiting: courteous, in the tone of your house, with the question of whether an early arrival suits them. Your receptionist reads it, nods and sends it. The guest feels a house that is paying attention, rather than a system replying.
Measurable
What it delivers shows up in the figures.
until a draft reply is ready
of recurring questions get a draft automatically
less writing at the front desk each week
Indicative figures, different for every house
Every message goes past your team and your guest data is never used to train a model.
How we handle your dataA conversation
Curious what this would deliver for your house?
We go through your operation and work out what each process costs you today. Your PMS, OTA portals and accounting stay in place, we replace nothing without a reason. A first call puts you under no obligation.
Book a call